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Terms of trade and privacy policy

Apsara Copenhagen
Turkisvej 28

8700 Horsens
PHONE: +4542654272
CVR: 40167560

 

Payment

Apsara Copenhagen receives online payments with Dankort, Visa / Dankort, Visa, Mastercard, ViaBill, Visa Electron, Maestro, JBC, American Express, Diner’s Club.

Payment will only be charged to your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

Apsara Copenhagen uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.

Apsara Copenhagen’s own website also uses encryption with SSL protocol.

 

Delivery

The delivery time for your order is:
In stock: 1-4 business days
Remote storage: 2-6 weeks and specially manufactured product up to 8 weeks.

Unfortunately, we cannot be held responsible for delivery time over 8 weeks in case of force majors.

Apsara Copenhagen ships the following items: GLS

Shipping is calculated based on weight.

You will be able to choose between having the package sent “without distribution” or “with distribution”.

You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.

 

Cancellation

30 days full return policy is given on goods purchased on the website unless otherwise agreed or stated in your order.

The 30 day period starts on the day the order is delivered.

Any return costs you incur yourself.

Request for cancellation must be notified to us no later than 14 days after delivery and reach us within 30 days after we have been informed of your use of the cancellation right.

Request for use of the right of withdrawal must be sent to mail info@apsaracopenhagen.com. The notice should clearly indicate your desire to use the right of withdrawal.

 

Condition of return upon return

You are liable for the deterioration of the value of the goods due to handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that you have to try the product in the same way as if you were in a physical store.

If the item is tried in addition to what is described above, it is considered used and of impaired value. This means that when you cancel your purchase, you will receive a small portion or none of the purchase amount. It is up to Apsara Copenhagen to assess the condition of the product.

 

Warranty

There is a 2-year warranty on products in accordance with the Danish Purchase Act. The right of complaint applies to all errors in software, material and fabrication.

Complaint regarding errors and deficiencies must be reported to Apsara Copenhagen in reasonable time after the goods have been received. Here, max. two months as reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived by improper or unusual operation of the product.

Apsara Copenhagen covers the return costs to a reasonable extent.

Upon return, contact the company:

Apsara Copenhagen

PHONE: +4542654272

Complaints are not received if these are sent on demand.

 

Customer & Privacy Policy

We do not resell personal information and do not disclose your personal information to others, they are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Apsara Copenhagen, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data for the purpose of delivering the goods to you.

The personal data is registered with Apsara Copenhagen and stored for up to five years, after which the information is deleted.

When personal information is collected through our website, we ensure that it always happens when you give your explicit consent, so that you are informed of exactly what information is collected and why.

The director and employees of Apsara Copenhagen have access to the information that is registered about you.

The data controller at Apsara Copenhagen is: Nalika Jensen

We do not store and transmit customer information encrypted.

As registered with Apsara Copenhagen, you always have the right to object to the registration. You also have the right to insight into what information is recorded about you. You have these rights under the Personal Data Act and in connection with this you are directed to info@apsaracopenhagen.com.

Cookies
At https://apsaracopenhagen.dk/, cookies are used to optimize the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies og Privatlivspolitik.

 

Log stats

We use a log statistic at https://apsaracopenhagen.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is. abandoned etc.

The log statistics are used only for the purpose of optimizing Apsara Copenhagen’s website.

 

Consumer Protection

Read more about your protection as a consumer when purchasing through a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

 

Appeals

Complaints about products can be sent to:

Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
ec.europa.eu

In the event of a complaint, our email address must be stated: info@apsaracopenhagen.com and the website on which you purchased the item.